California Livestock Services - Return Policy

At California Livestock Services, we strive to provide our valued customers with top-quality products and exceptional service. We understand that sometimes issues may arise with your purchase, and we are committed to resolving them promptly and efficiently. This Return Policy outlines the terms and conditions for returning items to us.

1. Eligibility for Returns:

  • Returns are accepted within 30 days from the original purchase date.

  • Only items that are deemed to be of bad quality or have defects are eligible for return.

  • Hay that is moldy or has gone bad within 30 days from the date of purchase is also eligible for return.

2. Return Process:

  • To initiate a return, please contact our Customer Support team at [insert contact information] within the 30-day window from the date of purchase.

  • Our Customer Support team will guide you through the return process and may request additional information or evidence of the product's poor quality or defect.

3. Condition of the Returned Item:

  • The returned items must be in the same condition as they were at the time of delivery or purchase.

  • If applicable, the hay must be properly stored and handled according to our guidelines during the return process.

4. Refund or Exchange:

  • Upon receiving and inspecting the returned items, we will determine if the return is eligible for a refund or exchange.

  • If eligible, we will process the refund using the original payment method or offer an exchange for an item of equal value.

5. Non-Returnable Items:

  • For safety and hygiene reasons, certain items cannot be returned, such as veterinary products, medications, and consumables. These items are clearly marked as non-returnable at the time of purchase.

6. Shipping Costs:

  • If the return is due to a product defect or poor quality, California Livestock Services will cover the shipping costs for the return.

  • For all other cases, including customer preference, the customer is responsible for the return shipping costs.

7. Limitations:

  • Returns initiated after the 30-day period will not be accepted, except in cases where products are covered by a separate warranty provided by the manufacturer.

  • California Livestock Services reserves the right to refuse a return if the item is not in compliance with this policy.

8. Final Decision:

  • All decisions regarding returns and refunds are at the discretion of California Livestock Services.

  • We aim to process returns and issue refunds or exchanges as promptly as possible, but processing times may vary depending on the individual case.

We hope this policy provides you with clarity on our return procedures. If you have any questions or concerns, please don't hesitate to contact our Customer Support team for assistance.

Thank you for choosing California Livestock Services. We appreciate your trust and look forward to serving you and your livestock needs in the future.